Privacy Policy

Last Updated: July 17, 2026

At Travoo ("Travoo", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile applications, and related services (collectively, the "Services").

By accessing or using Travoo, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you provide directly, information collected automatically when you use our Services, and information received from trusted third parties.

Information You Provide

Depending on how you use Travoo, you may provide:

• Name

• Email address

• Phone number

• Profile photo

• Billing information (processed securely by third-party payment providers)

• Booking details

• Travel preferences

• Customer support communications

• Reviews, ratings, and feedback

• Any information you voluntarily submit

Information Collected Automatically

When you use Travoo, we automatically collect certain technical information, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Language settings

• Pages viewed

• Search activity

• Booking activity

• Referral URLs

• Date and time of visits

• Cookies and similar tracking technologies

Information From Third Parties

We may receive information from:

• Authentication providers (such as Google or Apple Sign-In)

• Payment processors

• Travel partners

• Hotels

• Airlines

• Activity providers

• Analytics providers

• Advertising partners (where permitted by law)

2. How We Use Your Information

We use your information to:

• Provide our Services

• Create and manage your account

• Process bookings and reservations

• Confirm payments

• Communicate regarding bookings

• Respond to customer support requests

• Improve our platform

• Personalize your experience

• Recommend destinations and travel products

• Detect fraud and unauthorized activity

• Comply with legal obligations

• Send service-related notifications

• Send promotional communications (only where permitted or with your consent)

3. Legal Bases for Processing (EEA, UK & Similar Jurisdictions)

Where applicable, we process personal data under one or more of the following legal bases:

• Performance of a contract

• Your consent

• Compliance with legal obligations

• Legitimate business interests

• Protection of vital interests

4. Cookies and Tracking Technologies

Travoo uses cookies, pixels, local storage, and similar technologies to:

• Keep you signed in

• Remember your preferences

• Improve website performance

• Measure traffic

• Analyze usage

• Prevent fraud

• Deliver personalized content where permitted

Where required by law, we obtain your consent before placing non-essential cookies.

You can manage cookie preferences through our Cookie Banner or your browser settings.

5. Sharing Your Information

We do not sell your personal information.

We may share your information with:

• Hotels

• Airlines

• Tour operators

• Transportation providers

• Payment processors

• Cloud hosting providers

• Analytics providers

• Customer support providers

• Marketing service providers

• Legal authorities when required by law

• Successors in connection with a merger, acquisition, or sale of assets

All third parties are required to protect your information appropriately.

6. International Data Transfers

Your information may be processed in countries outside your country of residence.

Where required, we use appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)

• Adequacy Decisions

• Other lawful transfer mechanisms

7. Data Retention

We retain personal information only as long as necessary to:

• Provide our Services

• Complete bookings

• Comply with legal obligations

• Resolve disputes

• Prevent fraud

• Enforce our agreements

Retention periods depend on the type of information and applicable legal requirements.

8. Your Privacy Rights

Depending on your location, you may have rights including:

• Access your personal information

• Correct inaccurate information

• Delete your information

• Restrict processing

• Object to processing

• Withdraw consent

• Receive a copy of your data (data portability)

• Lodge a complaint with a supervisory authority

To exercise your rights, contact us using the information below.

We will respond within the timeframes required by applicable law.

9. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to:

• Know what personal information we collect

• Access your personal information

• Correct inaccurate information

• Delete personal information

• Limit the use of sensitive personal information (where applicable)

• Opt out of sharing for cross-context behavioral advertising, where applicable

• Receive equal service regardless of exercising your privacy rights

Travoo does not sell personal information.

10. European Privacy Rights

Users located in the European Economic Area (EEA), United Kingdom, and Switzerland have rights under applicable data protection laws, including the GDPR and UK GDPR.

You also have the right to lodge a complaint with your local data protection authority.

11. Children's Privacy

Travoo is not intended for children under the age of 13 (or the minimum age required under applicable local law).

We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will promptly delete it.

Parents or guardians who believe their child has provided personal information should contact us immediately.

12. Security

We implement appropriate technical and organizational measures to protect your information, including:

• HTTPS encryption

• Secure cloud infrastructure

• Access controls

• Authentication safeguards

• Continuous security monitoring

While we strive to protect your information, no method of transmission or storage is completely secure.

13. Third-Party Services

Travoo may contain links to third-party websites or integrate services operated by third parties. Their privacy practices are governed by their own privacy policies, and we encourage you to review them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will update the "Last Updated" date and provide additional notice where required by law.

Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Travoo

Email: [email protected]

Website: https://travoo.com

If you are located in the European Economic Area or the United Kingdom, you may also contact your local data protection authority regarding concerns about our processing of your personal information.